Privacy, Data Protection, and Security Policy

1. Compliance with Data Protection Regulations

Acmed Services Ltd. is committed to protecting your personal data and fully complies with the UK General Data Protection Regulation (GDPR 2018) and the Data Protection Act 2018. We do not sell, trade, or rent your personal information to third parties.

2. How We Use Your Information

We collect and use your information only on a need-to-know basis to provide safe, effective, and personalised healthcare. This includes:

  • Personal details (name, address, emergency contacts, carers)

  • Records of appointments, assessments, and treatments

  • Clinical notes, reports, and test results (e.g., lab tests, scans)

  • Relevant information from other healthcare professionals, carers, or relatives

Your data helps us:

  • Provide the best possible care

  • Manage and improve services through clinical audits

  • Protect public health where required by law

3. Confidentiality

All staff have a legal obligation to maintain confidentiality. We only share information with those directly involved in your care or with explicit consent. In exceptional circumstances (e.g., life-threatening situations or legal requirements), information may be shared in accordance with the Caldicott Principles, which balance confidentiality with the duty to share for patient benefit.

4. Sharing Information

We may share your data with:

  • NHS Trusts, GPs, Clinical Commissioning Groups

  • Insurance providers (as needed for invoicing or care coordination)

  • Other healthcare providers (dentists, opticians, pharmacists)

  • Local authorities, social care services, and education services

  • Accredited data processors (e.g., secure archiving)

You will be informed when explicit consent is required. All third parties are bound by strict confidentiality agreements.

5. Access, Correction, and Withdrawal

You have the right to:

  • Access your personal data

  • Request corrections if your data is inaccurate

  • Withdraw consent for data processing where applicable

To make a request, please contact us in writing with sufficient details (full name, address, date of birth) to verify your identity. Requests will be responded to within 40 days.

6. Website and Digital Services

We use your information to:

  • Make our website easier and faster to use

  • Provide personalised content and updates

  • Operate newsletters or communication services, which you can unsubscribe from at any time

We use secure technologies, including encryption, to protect your data online.

7. Cookies and Analytics

We use anonymous cookies to monitor website usage and improve user experience. These cookies do not personally identify you.

8. Security

Your information is stored securely using industry-standard safeguards. All staff and contractors sign confidentiality agreements. We take reasonable steps to protect against unauthorised access, disclosure, or loss of your data.

9. Complaints

If you have concerns about how your information is managed, please contact our Practice Manager via the contact form. We will address your concerns promptly.

10. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be published on this page, and your rights under this policy will not be reduced without your consent.

Data Controller: Acmed Services Ltd.